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Below are some of the most common questions with their
answers from our clients. If you have a question and you don't see it below.
You can always ask your question on the contact form by clicking on the
Contact Us Link above.
Q. What is
the billing cycle for web hosting?
A. Monthly
invoices go out on the 10th of each month and due the 1st of the next month.
Q. Can I
pay my invoice over the internet with electronic payment?
A. Yes, you
can make your payment by going to
http://www.skaggsweb.com/payment.htm
Q. How do I
access my email via the website?
A. Go to
http://www.swsmail.com and log in with your full email address
and password.
Q. Can I
use Microsoft FrontPage to create my website and publish it?
A. Yes, SWS
support MS FrontPage
Q. Can I
use Dream weaver to create and publish my website?
A. Yes, SWS
will support you using FTP to connect to the web servers.
Q. How do I
access my web files via FTP?
A. You can
simply use your web browser if it supports FTP by going to
ftp://www.yourdomain.com. and user your account
name and password that was issues to you by SWS.
Q. Is my
email virus protected?
A. Our email servers are virus protected. If our servers receives a
virus infected email it
will automatically quarantine the infection or clean the email.
Q. What
happens if I need more web space than my account will allow.
A. SWS
offers additional web space for only $2.00 per 10 megabytes that is billed
monthly.
Q. What
happens if I need more email accounts than my account type offers.
A. SWS
offers additional email account for only $3.00 per account per month.
Q. What is
the time frame for SWS to update a website once the request has been made.
A. The normal time to make
changes to a site is 5 to 7 business days.
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